
Public Notice & Patient Rights
The staff members at Brook Lane Health Services strive to provide the best
possible quality care within a safe environment for all patients. We take patient
satisfaction seriously, and should you have a comment, question, or concern,
we want to hear about it and work to resolve it. Please start by contacting
our Patient Advocate 301-733-0330 or 800-342-2992.
Should the matter still not be resolved to your satisfaction, you may contact
The Joint Commission. This nonprofit organization reviews more than 15,000
healthcare organizations for accreditation. Brook Lane is accredited by The
Joint Commission. The organization may be reached by phone 800-994-6610 or
online www.jointcommission.org.
You also may contact the Maryland Department of Health and Mental
Hygiene 877-463-3464.
Patient Rights While Hospitalized
Patient Complaint Process
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