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Patient Advocate

“The missing ingredient in the development of new therapies is the voice of the patient.” - Elaine Collier

As soon as you begin your wellness journey with us at Brook Lane, you receive access to a dedicated Patient Advocate. Your Patient Advocate provides peace of mind and support in navigating complex healthcare processes. With a Patient Advocate by your side, your voice is heard and your rights are honored. We take a proactive approach to patient care and encourage you to connect with your Patient Advocate at any time during your experience at Brook Lane. 

As a patient, you deserve:

  • Considerate, respectful and compassionate care
  • A safe care environment
  • Treatment without discrimination based on race, color, national origin, ethnicity, age, gender, sexual orientation, gender identity/expression, physical/mental disability, religion, language, or ability to pay

Please visit the Patient Rights and Responsibilities page for a comprehensive list.


Your Patient Advocate will help you:

  • Navigate the healthcare system
  • Communicate with your treatment team
  • Ensure your individual needs are met
  • Explore options
  • Investigate delays
  • Help expedite tests, treatment, and information
  • Understand the hospital billing and insurance process
  • Alleviate concerns by listening to what you have to say
  • Serve as a resource for ethical issues and advance directives
  • Share your patient experience feedback with Brook Lane

Contact your Patient Advocate, Yolanda Smith, by calling 301-733-0331 x1728 or by emailing