For Patients & Support Systems
Please Read: COVID-19 Guidelines
No visitation is allowed with patients in our hospital until further notice. View our patient phone call time frames.
If you are a current patient or client in one of Brook Lane’s programs or services and you have traveled to a state with a positivity rate above 10% or with a case rate over 20 per 100,000 in the past 7 days, you should get a COVID test and quarantine until you have the test results. You can check the COVID-19 positivity rate of the state where you have or will be traveling here:
All patients/clients will be screened for the following:
- Loss of the sensation of taste or smell
- A new cough that is mild to severe
- High temperature
- Feeling like you have a fever
- Feeling fatigued or a rundown, uncomfortable feeling, like you are getting sick
- Muscle aches
- Any new respiratory symptoms
Inpatients will be asked to notify staff if they are experiencing any of the above symptoms. Outpatients experiencing one or more symptoms will be asked to have their appointment via TeleHealth or to reschedule for an in-person appointment at a later time. (PHP and IOP patients will determine with staff when they can return to the program.)
To limit the number of people in our outpatient waiting rooms, adult clients are not permitted to bring other family members with them.
Outpatient clients under the age of 16 may be accompanied by ONE parent/legal guardian. (No other family members or friends are permitted.)
Thank you for your help in keeping our therapeutic environment safe for all patients, clients and staff.
Online Bill Pay
Pay your bill through our secure online patient payment form.
Hospital Visitation Guidelines
Effective Tuesday, March 17, 2020, there will be no visitation allowed to patients in our hospital. You may still speak to patients via phone calls. View our patient phone call time frames.
Patient Rights & Responsibilities
Brook Lane staff members strive to provide the best possible quality of care within a safe environment for all patients. Patients, students and clients of Brook Lane have certain rights and responsibilities.
Help is available to clients who may have difficulty paying their bills. Individuals with a deductible or co-pay that may be difficult to manage or that do not have insurance coverage may want to seek assistance. Learn more about financial assistance.