For Patients & Support Systems
Please Read: COVID-19 Guidelines
Effective Tuesday, March 17, 2020, there will be no visitation allowed with patients in our hospital until further notice. View our patient phone call time frames. If you are a current patient or client in one of Brook Lane’s programs or services and have a fever of 98.9 or greater, or you have been within 3 feet of someone with a fever in the last 24 hours, please do not keep your appointment or visit our locations. We recommend that you call your primary care provider.
If you have an appointment with one of our providers, please call and our staff will help you reschedule. This will not be counted as a no-show if you notify staff of your illness prior to or on the same day as your appointment. If you need a medication refill, call and we will provide a prescription to meet your need until your next appointment.
PHP PATIENTS & OUTPATIENT CLIENTS:
When you arrive at one of our locations, your temperature will be taken immediately and you will receive a symptoms screening before you may proceed with your appointments. To limit the number of people in our waiting rooms, we are requesting that adult patients not bring other family members with them.
Outpatient clients under the age of 16 may be accompanied by ONE parent/legal guardian. (No other family members or friends are permitted.)
THE FOLLOWING ARE TEMPORARILY CLOSED:
- Child & Adolescent PHP on Main Campus and in Frederick
- Both Laurel Hall School Locations
Thank you for your help in keeping our therapeutic environment safe for all patients, clients and staff.
Online Bill Pay
Pay your bill through our secure online patient payment form.
Hospital Visitation Guidelines
Effective Tuesday, March 17, 2020, there will be no visitation allowed to patients in our hospital. You may still speak to patients via phone calls. View our patient phone call time frames.
Patient Rights & Responsibilities
Brook Lane staff members strive to provide the best possible quality of care within a safe environment for all patients. Patients, students and clients of Brook Lane have certain rights and responsibilities.
Help is available to clients who may have difficulty paying their bills. Individuals with a deductible or co-pay that may be difficult to manage or that do not have insurance coverage may want to seek assistance. Learn more about financial assistance.