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Home › For Patients › Urgent Mental Health Care

Urgent Mental Health Care

Brook Lane has several options for treatment of all ages to get you the help you need, as quickly as possible, and in the safest way possible. We offer Rapid Access to appointments or care, including individual therapy, medication management, day treatment or inpatient services.

If you are a current client and would like to try our TeleMental Health sessions in the safety of your own home, contact us today! If you are a new client, contact our admissions/intake office at 301-733-0330 to get started.

Rapid Access

If you're in need of mental health treatment, our rapid access system can get you evaluated for services. If you feel you may benefit from the help of our day treatment or inpatient services, there are rapid access evaluations available as well. Just call 301-733-0330 for help.

Mental Health Walk-In Care

Mental Health Walk-In Care is available in partnership with Meritus Health at the Meritus Medical Center in Hagerstown, MD.  This facility provides immediate, non-medical therapy for patients who are experiencing a behavioral health emergency, stemming from a wide-range of conditions including anxiety, depression, and/or drug and alcohol addiction. Our providers are able to give immediate support and plan for next-steps, including referrels if needed. While no appointments are necessary, the goal is to provide immediate (wait times will vary). Medicare, Medicaid, private insurance, and self-pay are accepted. 

Walk-In Care Details:

Hours: Monday - Friday, 9 am - 6 pm
Phone: 301-393-HELP (4357)
Location: Meritus Medical Center, 11116 Medical Campus Road, Orange Entrance, Hagerstown, MD 21742

TeleMental Health

Telehealth services on an iPadTeleMental Health appointments are therapy or medication management sessions conducted with your clinician via Zoom from the safety of your home. To take part in TeleMental Health sessions, you will need a computer, laptop, tablet OR smart phone and access to the Internet or mobile data. You will also need to download the Zoom app on your device.

Here are the steps to get started:

  1. Contact Brook Lane’s admissions/intake office to let them know you would like a TeleMental Health appointment.
  2. Create a free Zoom account at https://zoom.us/signup
  3. You will receive an email from your provider that looks like this: 

    [Therapist’s Name] is inviting you to a scheduled Zoom meeting

    Topic: My Meeting
    Time: April XX, 2020 XX:00 AM

    Join Zoom Meeting
    https:// meeting link will be here

    Meeting ID: XXX XXX XXX
    Password: XXXXXXX

  4. After clicking the link, you will be prompted to enter your name and click OK
  5. Once in the meeting, be sure your audio and camera are on. These buttons can be found at the bottom of your screen.
  6. When the meeting has concluded, click Leave Meeting.

If you need to cancel a TeleMental Health appointment, you would do so the same way you cancel or reschedule an in-person appointment, by calling 301-733-0330.

Before your first TeleMental Health appointment, you will be sent initial paperwork via email that will need to be completed, signed electronically and emailed back to Brook Lane 24 hours prior to your appointment.

To easily and quickly pay your bill online, visit Online Payment.